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Everyone at Affiniti is charged with the same service mission: to get involved.
 
We believe this is the only way we will be able deliver a high quality customer experience, a key ingredient in the creation of long-term, sustainable relationships.

We continually measure and benchmark our performance to make sure you get friendly, knowledgeable, responsive service every time. We also make sure we continually invest in the people, processes, partnerships and technology to make it a reality.

This philosophy is reflected in our approach to all our solutions through our Service Essentials.


Service Essentials
Service Transition
Ensuring right first time service delivery by allowing us to identify, manage and mitigate risks to ongoing service provision.

Service Management
Ensuring that Affiniti’s services are delivered in line with the agreed SLA’s and contractual obligations.

ServiceWeb
Our dedicated service web portal gives our customers secure access to real-time, on-line information relating to the performance of their network and Affiniti.

Service Infrastructure
State of the art applications and tools underpin our solutions delivering industry recognised best practice processes and procedures. 

Service Transition
  • Expertise on-hand during transition
  • Mitigation of risk 
  • Test operational readiness
  • Opportunity to look for areas of improvement
  • Identification of any network anomalies

 

Service Management
  • Primary point of customer contact for service queries and enquiries
  • Experienced service professionals
  • Enhanced customer experience
  • Focal point for Continuous Service Improvement
ServiceWeb
  • Secure client interface
  • Real-time view of events and service effecting incidents
  • Service transparency and accountability
  • Up-to-date network documentation
  • Secure interface for change activity
Service Infrastructure
  • Market leading monitoring and management tools
  • ISO 20000 Compliant Service Management
  • Industry Recognised Best Practice Security and Processes
  • ISO 27001 and NHSnet Compliant Information Security Management
  • Business Continuity Management
 

Service Essentials

Service essentials ensure best practice, visibility and accountability

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