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Issue 7 Winter 2008

• How Affiniti is implementing Unified Communications
• Sports Direct's 'Store of the Future'
• Setting the Knowledge Worker free!
• How Affiniti helped Humberside Police deploy a new call handling system
• Customer Training Solutions

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Issue 6 Autumn 2007

• North Wales Police Boost Efficiency
• Data management solutions
• Marshalls build efficient business landscape
• Unravelling the Data Centre of the Future

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Issue 5 Summer 2007

• Report: Self Service in Contact Centres
• Lloyds TSB cuts processing time
• Flexible, interactive patient care at Scarborough NHS trust
• Affiniti and Domino’s serve up online feast for customers

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Issue 4 Spring 2007

• Mobility offers a new direction at ADT 
• Report: Managing a converged environment 
• Green concerns and flexible working 
• Travelsphere cuts Contact Centre Queues

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Issue 3 Winter 2006

• 12- year PFI contract at University Hospitals Birmingham 
• Report: What is Unified Communications? 
• Top Tips: Business Continuity Management 
• Call Centre Queuing a thing of the past at MM Teleperformance

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Issue 2 Autumn 2006

• Virgin Atlantic’s Voice and Data Communications 
• Virtual Contact Centres at Carphone Warehouse 
• Report: Optimising Workforce Efficiency in Contact Centres 
• Fife Council migrates to a converged network

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 Issue 1 Summer 2006

• Affiniti helps Avis build a new disaster recovery centre 
• An Interview with Mike Whitehead, Head of Network Infrastructure, University of Dundee. 
• Successful Email Compliance 
• Operating hands free with Vocera at Liverpool & Broadgreen Hospitals