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In today's challenging retail environment many retailers are striving to develop more collaborative and customer-centric business models.

Long-term success will be determined by a combination of increased efficiencies, reduced costs and closer integration with suppliers, along with a clearer view of customers' needs.

Affiniti’s in-depth understanding of the retail sector has built up over many years working with high street retailers, supermarkets and mail order companies. By taking the time to understand their business challenges we have helped them:

  • Improve in-store efficiency and effectiveness
  • Support successful multi-channel operations
  • Improve data security, accessibility and availability

In The News

Retail Clients

Three new virtual IP Contact Centres are helping Carphone Warehouse to improve their customer service and business efficiency, and achieve their goal of reaching 3.5 million customers by 2009.

Carphone Warehouse press release

Affiniti’s retail customers range from national High Street retailers to supermarkets and mail order/online retail organisations and include:

 

sector profile

Download Affiniti's retail sector profile

our opinion

Who will win the high street war?